Cancellation & Refund Policy

Every new account can make one material and one game for free, with no card needed, so you can see PrepPal in action before subscribing.

• Log in and go to Account.
• Click Manage billing.
• Choose Cancel plan and confirm.

You can also email us at support@preppaltherapy.com and we'll cancel it for you.

• Your access ends right away, and you won't be charged again.
• Your saved work is kept for 30 days. If you subscribe again within 30 days, everything will be where you left it. After 30 days, it's deleted.
• Your caseload lives in your own browser, so it isn't affected by cancelling.

Because cancelling takes effect immediately, we don't give automatic refunds for the unused part of a monthly or annual billing period.

We'll always refund you if:

• you were charged by mistake or charged twice
• you were charged after you had already cancelled
• a refund is required by law where you live

Email support@preppaltherapy.com within 30 days of the charge and we'll look into it. Approved refunds go back to your original payment method and usually appear in 5 to 10 business days.

You can switch plans anytime from Account → Manage billing. The change takes effect right away. If you upgrade, the price difference for the rest of your billing period is added to your next bill; if you downgrade, the unused amount is credited toward your future bills.

See our Terms of Service or email support@preppaltherapy.com.